Frequently Asked Questions

Do you ship to my country?

We are sending our watches Worldwide. 

Where is your warehouse located?

Our warehouse is located in central Europe (Bratislava)

Can I change my delivery address? 

if you wish to make a change in your delivery address, please contact us support@louiscartel.com

If we are already shipped your item there is nothing we can do about it.
It's your own responsibility to fill in the correct address information.

I have entered the wrong address, can you change it?

Yes, we can change the address if the items aren't shipped yet. Contact our
support team as soon as possible to change the address after ordering your
item. We cannot do anything if the items are already shipped and we will not refund
your money.

International taxes & duties

International orders (outside of the EU) may be subject to VAT, import taxes or other fees which your local customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by LOUIS CARTEL and thus cannot be refunded.

We include duties and taxes within the price of our products for some countries - and this will be clearly displayed at checkout.

It is the customers responsibility to understand if there are any local duties, taxes or other fees that would be due on arrival (for international orders). We are unable to provide a refund should the package be refused by the customer on delivery. 

Yes, most of Louis Cartel watches are 5 ATM and some are 3 ATM water resistant. 

5ATM - Suitable for swimming and diving up to 50
meters.

3ATM - Suitable for everyday use. Splash/rain
resistant. Not suitable for showering, bathing, swimming, snorkeling, water
related work, fishing, and diving. 

Answer richtext

There are 2 different Louis Cartel movements.

- Self-Winding Automatic movement

- Japanese Quartz Movement 

While a quartz movement gets its power from a battery, an automatic mechanical movement uses energy from the motion of a wearer’s wrist. Every time the watch moves, a rotor within the caliber spins and automatically winds the mainspring.

Please check this video: 

Yes, all straps are adjustable. We’ve made a YouTube tutorial video for
you.

The best way to clean your watches is to use a cloth or toothbrush soaked in warm water with soap. You should gently clean off the dirt from the surface.

All of our watches have a 2 years warranty. You can
find more details here.

Cancellations can only be accepted when they are made in the first 24 hours after you place your order. It is our policy to charge €15 for
any refunds due to administration and bank/refund costs.