Frequently Asked Questions

Yes, we offer worldwide FREE shipping and FREE returns! However, we do not deliver to the following 7 countries:

• Vietnam
• Russia
• Turkey
• Belarus
• Kosovo
• Albania
• Serbia


For any shipping inquiries, feel free to reach out to us.

We offer FREE tracked FedEx Priority Express shipping on all orders.


• EU & UK : 1–4 working days

• America: 2–4 working days

• Middle East: 2–5 working days

• Asia, Africa, Australia & New Zealand: 4–8 working days


Orders are processed Monday to Friday, and we do not ship on weekends or holidays.

Yes, we offer a FREE 14-day returns, arranged and paid for by us.

The item must be in unworn condition, in its original packaging, with the tag attached, and the glass and strap protective films intact.

Please submit a return request via this link https://louiscartel.com/a/506-returns-manager We will send you return label as soon as possible.

Yes, we offer a FREE 14-day returns, arranged and paid for by us.
We will process a FULL refund within 1 to 7 working days after receiving the returned item.

The item must be returned in unworn condition, in its original packaging, with the tag attached, and the glass and strap protective films intact.

We ship from the EU

If your order hasn’t been shipped yet, please contact us at support@louiscartel.com.

If your order has already been shipped, in most cases we won’t be able to make any changes.

It is the customer’s responsibility to provide the correct address information at the time of purchase.

Louis Cartel offers a 2-year warranty for customers who purchase directly from our website. We will repair or replace your watch according to our warranty policy.

Return and replacement shipping are fully arranged and paid by us.

Learn more:
https://louiscartel.com/pages/warranty?srsltid=AfmBOori9TmZ2KDfHQJ6FsRNh93KOKyNSIjicjADaMXknyHAN5LTgsN1

Yes, all of Louis Cartel watches are 5 ATM water resistant. 

What Can You Do with a 5 ATM Water-Resistant Watch?

✔️ Hand washing
✔️ Light rain and splashes
✔️ Showering (without hot water)
✔️ Swimming in shallow water

What Should You Avoid?

✖️ Hot showers, saunas, and steam rooms (heat can damage seals)
✖️ High-pressure water (jets, water sports, diving)
✖️ Deep swimming or snorkeling

Louis Cartel uses 2 different movements.

- Japan-made Hand Wound Mechanical.

- Japan-made Quartz.

• Turn the crown (up) about 10-20 turns

• Avoid over-winding, as this can damage the mechanism

Please scan the QR code on your watch box for a tutorial, or click this link: https://www.youtube.com/watch?v=HarWXzrVfVE&t=18s

Yes, all our straps are adjustable. 

International orders (outside of EU & USA) may be subject to VAT, import taxes or other fees which your local customs authority deems appropriate. These fees are paid by you to your local carrier or government and are not collected or paid by LOUIS CARTEL and thus cannot be refunded. it is the customers responsibility to understand if there are any local duties, taxes or other fees that would be due on arrival (for international orders). 

If a package returns to us due to the customer's refusal to proceed with customs clearance, a fee of €19 will be deducted from the refund amount. The refund will be processed only after the package is successfully returned to us.